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perfectmoney.is - Worst customer support ever

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Consumer Complaint ID: CCN01354932

Currency Exchanger - Exchange Firm Published date: October 4, 2016 Add to watchlist
  • Country: Others

Name: perfectmoney.is

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I recently had a terible experance with perfectmoney.is. They have the worst customer support with auto replies and never fully answers what you ask them. They truly give you a headach and not relaible so how would someone trust them with their money.


 


They verified my Passport, but refused to verify my account and never read all my explanations. Basically, i submitted a government address certificate since its the common way to verify an address in our country, and the utility bill are in arabic and have meter code number and not the address. I tried to explain that to them many times as you see in the attached photos but they kept repling with an auto reply they have.


 


I gave up and asked them to delete the account that i haven't used so they wont keep my passport with them, but they refused for "security concerns". I told them i dont care about the account, but asked them to remove my passport form their data since i wont be using their services and they ignored me.


 


Why would they want to keep my passport and not verify the account???


 


Worst website ever and i dont suggest anyone to deal with unproffesional support like them


 


Regards,


Bilal



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    perfectmoney.is review by Jack:


    perfectmoney has pathetic customer support team. Waste of time speaking to them.

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