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instaforex.com - Blocked Account and telling any reason

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Consumer Complaint ID: CCN01357652

 
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FX Broker Published date: December 8, 2016 Add to watchlist
  • Country: Others

Name: instaforex.com

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Amount Loss: EUR 2682.89

Hi All,
Hope you all are fine and doing well,

Its my instaforex trading account number 5563317
I am a alffilate with instarebate and with hard work i made client,

I dont know how my client trades and how much money he/she made or lose but i get rebate of EUR 2682.89 ....and this amount still is in my account.

Problem is on Monday Antifraud department blocked my account without telling me reason, when i contacted support department they advise me to email your ID, account# and phone password to [email protected] and i did and after sending servral reminders today after 3 days i receive responce from them , they are saying to mail us your certified passport copy.

i already told them i live in dubai and work here but i am from Pakistan .. i submit high resolution scan copy of my passport , my UAE residnce visa copy and my photo in which i am holding my passport but they want my passport certified copy on their mailing address .. to certified my passport copy i have to go to Pakistan and get this done.

you know all here in Dubai once in a year we get holidays and i cant take holidays now. but they are not understanding this.


Thanks
Richard Charles



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Comments

    by James:


    wow,that is bad

    by IFX Yvonne:


    Dear Sir,

    I have already passed the complete details of your problem to my colleagues, and I will get back to you after I got a response from them. Thank you.

    by IFX Yvonne:


    Dear Sir,

    I have already passed the complete details of your problems to my colleagues, and I will get back to you after I got a response from them. Thank you.

    by IFX Yvonne:


    Dear Sir,

    I have already passed the complete details of your problem to my colleagues, and I will get back to you right after I got a response from them. Thank you.

    Leave your comment (spam and offensive messages will be removed)






     
     

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