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Consumer Complaint ID: CCN01314012

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FX Broker Published date: August 16, 2015 Add to watchlist
  • Country: Malaysia


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I am confirm they are really scams broker! I withdraw my earning profit then my account 7167535 got blocked from them and they reply me reasons is " The account was deposited using bonus funds only so it was blocked"  then the contest rules is  "profit made over the prize amount can be withdrawn without any restrictions. "   I also found so many customers and social media website complain instaforex is scams broker. So i will not deposit any money to them if you deposit money to them your account will blocked from them, they blocked the client's account as long as they like!

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    by InstaForex Gertrude:

    The company's policy is not to open the cheating strategies, so we cannot explain what of your actions were considered as 'cheating', since other traders may follow you to get a quick profit even it's prohibited.

    Let us remind you and other forumers, that the bonus funds are given to beginning traders, so they could learn Forex without risking their own money. But nowadays lots of cheaters try to post as many messages on forums as possible to get a bigger bonus and then implement cheating strategies on their accounts to have a guarantee profit (which is not a result of the market deals).

    We have warned everyone that cheating is prohibited and in case the company detects a cheating strategy on your account, both a bonus and profit earned from this bonus with a cheating way, are to be cancelled.

    Kindly contact [email protected] for further explanation. Thank you.

    by Clement:

    I would like to emphasize all my bonus come from weekly contest prize not from posting message! So i am not violate any rules! they can check my account statement all bonus credited come from the weekly contest prize! I can provided any proof! if i can login my account screen shoot my account statement but they blocked my account they destroy the evidence.

    by InstaForex Gertrude:

    Dear Clement,

    As I have told you, you must email the anti-fraud department. You should understand, that we are just PR Managers and unfortunately, we do not have a direct access to the financial information of our clients. It would be complicated for us to assist you if you doesn't follow those principles.

    Kindly contact [email protected] for further explanation. Thank you.

    InstaForex Gertrude

    by Lindokuhle bright:

    Please help me I have tried to widraw money to MasterCard but I can't verify my card as it ask me a question that I do not understand "to verify your card please enter the amount of money that blocked on your card". Can someone explain to me in details about this verification please

    by IFX Yvonne:

    Dear Lindokuhle bright,

    Kindly specify your trading account number so we could check your account. You can also contact our Finance Department through email.

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