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Consumer Complaint ID: CCN01355165

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FX Broker Published date: October 9, 2016 Add to watchlist
  • Country: Malaysia


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They are not hearing my complaint. The website is pathetic to use. Yesterday while trading the website had shutdown automatically. It was not running the whole day. I tried and contacted the company they assured me it will start running in sometime but still it is not working. I am losing money. I hope they are ready to pay for my loss.

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    InterTrader response by Shai heffetz:

    Dear Paul,

    I am very sorry to hear you have a negative experience yesterday. At InterTrader we are committed to providing you with a quality service.

    Our customer support team will engage with you today in order to learn more about this incident. If there is compensation in order it will be provided.

    Kind Regards,

    Shai Heffetz
    Managing Director
    InterTrader Limited

    Sales&support manger by George:

    Dear Paul,

    I have been trying last couple of days to indentify a client named Paul from Malaysia and an unresolved complaint but have been unable to find any. I would be happy to personally look into this if you advise on your account number or you can contact me directly at +44 (0)20 3364 5189 or [email protected] I also notice that the message was left on Sunday October 9th for an issue experienced the previous day, i.e Saturday. Could you please kindly contact me with more information so that I can look into this

    Kind regards


    Sales&Support manager

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