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Don't Waste time with Deposit & withdrawal too much delay

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Consumer Complaint ID: CCN01359006

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FX Broker Published date: January 9, 2017 Add to watchlist
  • Country: Canada


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It really very tough to work with this broker. I had account with them & invested 500$ but unhappy with platform customer service they are not in good in any department. I had suffer of lot while trading with this broker i had invested through my credit card i was guided by support staff but the guy was very rude & unhelpful 2-3 time my deposit has been declined i do not know the reason & finally it took 5 days for my first deposit but  however i manage to do trading 2 month and later i decided to withdraw my fund & the same issue for withdrawal huge delay to get my first withdrawal.

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    by Sanjit:

    Sad to read this complaint. Actually, I had the same thing but mine took only 7 business days, I just kept calling on the customer service department regarding the process and provided the necessary documents and all goes well somehow.

    by Caitlin Rogers:

    May I asked, have you provided all the documents needed? You can call their customer service, and I must agree some are a bit rude but not all of them. Who was the one you were able to talk?

    Itrader discussion by Zigary:

    Caitlin Rogers are you from their customer service department?

    by Caitlin Rogers:

    Hello Zigary,

    No, I am not from the customer service. I am a full-time Asset and Risk Analyst and at the same time, I do the trade. I am just asking so that if ever I can avoid her/him as well.

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